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Old August 26th, 2011, 02:35 PM   #17 (permalink)
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Default I have a solution for this!

I have a Galaxy S (GI9000) and had this problem and found NO help on Internet for days. Until I happened across a YouTube clip from Samsung. That was the missing piece for me. Here are the steps:
  1. Hook up Galaxy S to computer with USB cord.
  2. My phone gives me three options: 'Kies' (which doesn't work), 'Media Player' or 'Mass Storage'. Select 'Mass Storage'.
  3. My phone says 'USB Connected', but it just means the cord is connected. Hit the 'Connect USB storage' button.
  4. You should see Windows Explorer open with the phone's INTERNAL SD card's folder.
  5. Follow the instructions in Samsung's video here: Captivate - How to Transfer Media to a Computer - YouTube. Basically, you need to copy from the INTERNAL SD card to the EXTERNAL SD card. Then, you can copy from the EXTERNAL SD card to your computer.
  6. Make sure you copied every file you selected. It took me a couple of tries; it may require several passes with different files selected; it may depend on the size of your EXTERNAL SD card.
Hope this helps someone.
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