UPDATE:
Talked to a supervisor today.
He told me that there was a handful of cases where customers were told to send everything back to their repair center in order to get replacement units. He said he could not promise when the issue would be resolved, but he said they were looking into the issue to decide how to resolve the issue since the customer service center is separate from the warehouse and repair center. I said I would call back in a couple of days, but he said it would be better for me to call back at the end of this week, because it would take a few days for them to really sort things out. I told him that since I hadn't been able to use my phone for 2 weeks, if the problem couldn't be resolved by the end of the week, I would just call my CC company to do a chargeback or something...
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