similar situation with me... long story short, I sent back my Nexus, original box and all accessories, as received, back to them... initially wanted replacement, but called back the next day and changed to a return for refund... no problem i'm told...
a week later, surprise surprise, I get a box from HTC, they sent me a replacement anyways, despite multiple calls and them reassuring me the refund was being processed... obviously NOT!
the real kicker is the replacement is in a generic box, NO battery, NO battery door, NO accessories, NOTHING from the original box that I sent in.... absolutely USELESS!!!!
had to call back AGAIN... they started to say i was outside the 14 days to get a refund... at which point i got the supervisor involved... finally got them to agree, they sent me a prepaid label through email... so the "replacement" is back on its way to HTC... who the F knows when i'll actually see a refund at this point... i'm sure they'll receive it and say "hey, where's the original box and accessories?".... bunch of incompetent people working over there.... massive miscommunication between departments...
the whole setup is a complete FAILURE.... i should have known better.... last time I "early adopt" something without have a local outlet to deal with for returns/exchanges/support...
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