rookie... there is nothing you can do man... their little "tactics" of "someone will contact you in 24-48hrs", or "it's been sent to escalations", or "I'm typing up an email right now" is BS... it's simply their modus operandi of getting the customer off the phone as quickly as possible... HTC customer support really isn't customer support... it's a **call center for hire**... they don't know $#!t about the Nexus One, and much less about actually, you know, helping people... They lie... that's what they do best...
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