Originally Posted by m-unit
had the same issue today. I rebooted and so far so good. before that it was draining battery trying to connect. hopefully it sticks
If it comes up again, just call them. I don't know what they did on their end, while I was going through the soft reset with them (e.g. battery pull), but apparently they do things on their end that is supposed to help. At least for me, it definitely did help.