Quote:
Originally Posted by rookie1082
@system6
Did you ever get this email throughout the whole fiasco? If you did, how long did it take to close the ticket until after you got the email?
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I returned my phone at day 14 because I wasn't happy with the performance (3G, Bluetooth and screen calibration issues), and received that same email 3 weeks ago, and no credit or follow-up from HTC or Google. I've used their provided links to report that I haven't received the credit I am owed, and those emails have gone completely un-answered for over a week now. It's not just poor customer service, it is no customer service. HTC is pointing its finger at Google for the credit, and Google appears to have gone out for an extended lunch. Really pathetic. I thought the phone had great potential, but I'll never buy from Google again - way more trouble than it's worth. One of the world's largest, and I thought best corporations and it behaves like a third-world ebay seller.