Guys, I too discovered a design flaw - I dropped my phone in the toilet bowl and now it won't turn on. I really think that HTC should fully water-proof a device like this, after all, I've pissed on my iPhone, and went deep ocean diving with my Motorola and they still work fine
In all seriousness, are you sure this isn't something you can resolve on your own with a thin piece of metal to give it some upward pressure? Also, while I'm not condoning warranty "fraud," why in the world would you call HTC and volunteer the fact that you dropped it when you could have simply said that the battery door was stuck on??
Oh and I love the pouch but I friggen misplace the thing about 50x a day and go crazy looking for it when it's somewhere stupid like my pocket :-P