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Old February 10th, 2010, 08:47 AM   #4 (permalink)
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In your case it might be best to talk to RogersMary via twitter. She might be able to look in to it for you, however I know that the first thing she will tell you to do is ask customer service first as she does not "replace" CSRs.

Call Customer Service, and ask if there is a note in your file regarding an upgrade from an HTC Dream to a Magic.

If they say no, ask them about the upgrade program. They might not know, or might play clueless.

If that gets you nowhere, contact Rogers Mary: Mary @ Rogers (RogersMary) on Twitter

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