Thread: Accessory Otterbox Customer Support
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Old October 28th, 2011, 04:23 PM   #2 (permalink)
Rush
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Quote:
Originally Posted by ovrrdrive View Post
I just wanted to give the folks at Otterbox a pump for the great customer service I just got from them. I got a Defender case for E3D on launch day and about a week ago the clip broke off the holster and I had to stop using it. I went to the website and looked up the email address for warranty replacements and sent them an email. The next day I got a reply back from Matt Pestridge asking for a few numbers off the case to verify the model number which I sent back with a pic of the broken clip and then he put a new case in the mail the next day. I got it yesterday and all is well now.

So many companies are into screwing their customers every chance they get so I figured good customer service deserved a post of it's own as well.

Thanks Matt!
I concur. I also called them yesterday, and was told that my replacement Otterbox defender case was being sent out in two to three business days. Great job guys.
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