Originally Posted by ovrrdrive
I just wanted to give the folks at Otterbox a pump for the great customer service I just got from them. I got a Defender case for E3D on launch day and about a week ago the clip broke off the holster and I had to stop using it. I went to the website and looked up the email address for warranty replacements and sent them an email. The next day I got a reply back from Matt Pestridge asking for a few numbers off the case to verify the model number which I sent back with a pic of the broken clip and then he put a new case in the mail the next day. I got it yesterday and all is well now.
So many companies are into screwing their customers every chance they get so I figured good customer service deserved a post of it's own as well.
I concur. I also called them yesterday, and was told that my replacement Otterbox defender case was being sent out in two to three business days. Great job guys.