Thread: Accessory Otterbox Customer Support
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Old November 2nd, 2011, 10:00 PM   #4 (permalink)
Join Date: Jul 2011
Posts: 204
Device(s): HTC One, HTC Evo 3D, Samsung Galaxy S II Epic 4G Touch, HTC Hero
Carrier: Sprint

Thanks: 7
Thanked 91 Times in 63 Posts

I just contacted them because the screen protectors that came with my Commuter cases worked well for me, and I was looking to buy some replacements. I couldn't find a way to buy them on their site. I also mentioned that something had gotten under the built in screen protector on my Defender making a small blemish. I sent them the email last night, and by 10 am, I had gotten a response from them. He immediately sent me 4 replacement screen protectors as well as a replacement Defender case. He said there is no need to send my Defender back, and just keep it as a backup.

Honestly, I was shocked at how great their customer service was. That is what gets repeat customers. Great quality and great service.
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atg284 (November 2nd, 2011)