Originally Posted by MadDreamUser

Status report on my end...

Back in Jan. when this exchange program was put in place, I was put in contact with Lisa at the OotP (thanks to RogersMary!) After several phone calls back and forth, and a bit of negotiating (if you recall, I explained in other threads that I don't have a 3-year data plan, only voice), Lisa was willing to send me a phone. However, at that point, the 911 issue reared its ugly head, and I was stuck... Lisa promised to call me back when the program was re-instated.

I kept checking this forum just so to be aware of the dates of the new program, and scheduled myself to call Lisa before the end of the day today if she hadn't called, as the Feb. 14th deadline is looming. Well, she kept her promise and called me herself this morning.

She was proposing to send a new Magic (only one) at the usual conditions (free.) Well, I was asking for BOTH to be replaced, as my spouse is as geeky as I am (albeit maybe not as vocal about it...) She put me on hold and seemed to be checking my Family Plan conditions. She finally came back, and told me the second phone was not normally eligible (why not? She didn't say. I paid DETF on both phones last November...) Anyhow, she proposed that she could bend the rules a bit, and the compromise is that I'm getting both phones changed, but I have to pay the normal upgrade fee ($35) once (i.e. $17.50 per phone) instead of for each phone. I also have to return both of my Dreams.

Considering what I'm getting (2 Magic phones eventually upgradeable to Android 2.x), the $35 fee is not a big deal. Also, as I have no need of FOUR phones (2 of them not on any network), I don't mind returning the 2 Dreams. It's not worth fighting for these fees over the phone, my time is more valuable than that.

However, I do come away from this with a bad aftertaste... Once Videotron gets online with its own cell-phone network, I'll be looking VERY closely at them... I'm already a land-line, HD TV, and Internet customer of Videotron, and have absolutely nothing to say against them so far.