Quote:
Originally Posted by P-Alexander
Consider yourselves lucky, atleast you got somewhere. I called in and was basically told that because I actually bought my phone I don't deserve the same support or respect as other customers who got their phones for free. What kind of backward thinking is that? I'm more than a little ticked off at the moment. I think I'm gonna just cancel rogers and find a service provider who actually gives a damn about thier customers, I don't pay these guys a monthly fee to be treated like garbage.
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I think the issue is the condition where you need to extend your contract to 3 years. I agree, it's really not fair to you that because you chose choice #2 (Pay now, more freedom), you were robbed of the same right that the rest of us have.
I'm sorry as I do not know the conditions of your current Rogers set-up. However, assuming you have an active and payed-in-full Rogers account, you should have a right to demand some answers. Mary, could you please work with Alexander? I'm sure he's not the only one to have this issue.
By the way, my phone arrived on the 12th. SIM was taken perfectly fine, everything worked. I'm using the Dream now, and my brother is using the Magic. Now begins the adventure to see how much my Pay As You Go account breaks Rogers.