Thread: Rogers Dream 1.6 Update
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Old February 14th, 2010, 11:04 AM   #1673 (permalink)
GreatBigDog
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Originally Posted by Snack View Post
Yeah, so - tried calling yesterday. Roger's phone support gives message of "Please call back during regular business hours". Without actually SAYING what 'regular business hours' ARE.

SO - I see there is live EChat. After waiting 25 minutes, get someone online with me - tell him what I'm there for. "We do not currently offer customer support via live EChat - we are for technical support".

"Is customer support OPEN on Sunday?"
"Yes - 9-5"

Just called Roger's (10:55am Sunday). "Please call back during regular business hours".

SO - Apparently I will be outside of the Feb 9th-14th timeframe (I'm guessing Roger's is closed tomorrow for family day?). I can't WAIT to have this fight on the phone tomorrow or Tuesday.

Allan
I tried dialing *611 in my magic and got someone. Even if you can only ge5 tech support, just make sure that you get them to put a note on your account that you called for the dream to magic update on the 14th but nobody could help you.
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