Trouble Just Finds Me!
Join Date: Jun 2010
Location: Jersey - born & bred
Device(s): VZW Galaxy Nexus - rooted - Shiny ROM
Thanked 11,671 Times in 5,893 Posts
Originally Posted by zedster
Long time lurker who decided to decloak
If the information you provided that VZ is really running into a bug and testing to fix it I have no problem with them delaying. That being said their communication and inability to command the message is what is hurting them right now. For better or for worse a certain fruit named tech company with their "reality distortion field" has created a gold standard in communication with end users by doing a run around the major carriers. It seems like Google pushed the Nexus program to compete with them as well as a create an Android reference device, a meter stick all other Android devices should measure up to. Google, unlike WinMo7 or Apple, has little to no control over non-Nexus devices and this leaves us with bloatware, skins like Sense and Motoblur, and often sub-par devices.
With the Galaxy Nexus we have Google, Samsung and VZ behind it. Being that the Samsung Galaxy S and S II have gotten nothing but rave reviews and became the first Android phones to pull off a hat trick (deployed on all major carriers) , Samsung have become one of the most trusted Android OEMs if not the most trusted. Like wise Google with previous nexus devices has been quick to give updates and the most competent with their OTA updates (note the Moto Droid gets it’s updates from google not VZ). That leaves VZ as both the new kid on block as far as Nexus devices and a company that has done nothing but burn whatever good will the Moto Droid launch earned them with bungled launches, bad software updates, and crappy phones loaded with bloatware.
If something went wrong with this launch, no matter who’s fault it actually was, VZ would get the blame due to past failures and track record. The fact that Google held a major launch event for the new phone and put dates on when the source code would come out set a window of expectation based on previous roll outs. If they (Samsung, Google and VZ) had any idea that would not be possible they should have said so in public. Every previous Nexus device, plus the Moto Droid and Xoom, launched or received expected updates with in a month of the Android/device release event. We also have the fact VZ passed up on the Nexus One for the HTC Incredible. All indicators put forth until the recent bug reports popped up about the sound issue pointed to VZ causing problems and put the right to bare the Nexus moniker in question.
VZ lost out not on launching the phone in a given window, but on not working hard to create a customer friendly image and due to past errors. I would not expect VZ to bite their partners and point an accusing finger at Google and Samsung over this, instead I just wish they came out and said “We know many of you are interested in the SGN and all though we don’t have a set time table for release we are working to ensure it works to the quality we expect of any device we put on our network. We hope you understand and please feel free to contact your Verizon reps if you have any questions regarding your services or other ways we can ensure you get the service you deserve as our valued customer”
R Verizon loses not on failure to launch but failure to communicate
Originally Posted by BrianFizz
Another lurker coming out of the woodwork! (I've been creeping for awhile now, 1.5 months(ish))
Normally, I would have no problem continuing to lurk, but after my experience, I feel like spreading the knowledge.
I bought the Bionic from Verizon on the 18th of October, (obviously I was unaware of both the Razr and GNEX at the time) and was happy with it until I realized the atrocious battery life and lack of internets for long periods of time. Due to these issues, I decided to return it, within my 14 day window. I bought the phone online from Verizon, and Fedex'd it back on Sunday the 30th. It was confirmed that it was delivered to the Verizon warehouse on the 2nd of November (tracking number and everything, as well as the CSR confirmation). As of now, I have NOT received my $300 refund, nor have I had my contract reset back. Any phone I wish to buy to replace the Bionic is in the $600-700 range, obviously not the two year contract price. After an hour long talk with a CSR, mind you, 12 BUSINESS days after they confirmed receiving my phone, I could not get a progress report on the status of my returned phone. Until they check everything out, they WILL NOT give you your money, upgrade status, or return your contract to its original date.
I'll call again tonight to give them a piece of my mind, but I'm warning all who plan to 'borrow' a phone till the GNEX comes out, it’s going to be AT LEAST a month till you can pay the $300 2 year contract price. If you can’t wait, then cough up pretty much $1000 dollars ($300 for the borrowed phone, and $700 for the GNEX at full retail price) in order to have it by therelease date. I'm extremely dissatisfied with their return process. Not that it really amounts to anything, but my family has been with Verizon for over 15 years and I really expected more than this.
I've had a BB Storm for over two and a half years now and it is absolutely killing me. I had a nice taste of android with the Bionic, and I want more. Maybe i'll kill two birds with one stone tonight and see if I can get any GNEX info out of a CSR....probably in vain.
I'll probably go back to lurking on my off time, I'll let anyone know when I finally get my contract and refund if you're interested.
P.S. – Ironically enough, after tens of thousands of posts gone by, my first post HAD to be right when the thread became locked. What are the odds…
welcome to both of you and your timing was pretty spectacular on that one.