So I rented a Razr for a few days and took it back this past week in anticipation for the Galaxy Nexus.
I've been on the phone with Verizon the past 3 days trying to get my upgrade eligibility back. Apparently since they no longer offer yearly upgrades once you use it, they can't just put it back into the system, and a manager approval upgrade will not work on 4g phones.
So I finally got a rep to make notations on my account to allow me to upgrade to the Nexus. How reliable are these notes, and can I call the local store and have them verify they are on there? I returned the phone early before the 14 days so I wouldn't have any problems upgrading to the nexus and having to fight with them about the holiday return. I can't even imagine what people are going to go through trying to get them to return a phone past the 14 days.