I was gonna post a new thread, but figured I'd just hijack this one instead.
I'm a CSR, and am SICK and TIRED of people screwing up something, and then getting made at me that I don't have a magic wand to fix their problem. Case in point (and this happened twice this week) .....
Everyone with half a brain knows that Sprint does not own Google, these are two entirely separate entities. You buy a Sprint phone, that runs on a Google OS, but that's it. You have to set up a Google account to use the Moment, which then stores your contacts, etc online. So what happens when some ID10T hard resets their phone and doesn't remember their Google log in information? They call Sprint, and complain that *WE* lost their contacts, and they want them back. Um, no, those are stored on Google's server, not Sprint's, and no, I can't view Google's server information to get your username back for you. Yes, I understand you can't use your phone without Google account information, the only thing I can suggest is that you create a new account so you can at least use the phone you're paying for, and talk to Google to get your old account information, so you can import the contacts into the new one. Nope, that's not good enough for this person, he want's *ME* to magically make his contacts appear on the phone, because why does Sprint sell phones they don't support? We *DO* support the phone, but not the third party applications on it. DURRR
Best part was ..... This was the THIRD TIME he'd done a hard reset on the phone, and lost all his contacts because he didn't remember his Google account info. Gee, after the first time, you'd think he'd realize that "Hey, this Google information stuff is important, I may want to write it down somewhere or use something I might actually remember", but NOOOOOOOO.
