Originally Posted by dabomb224
I downloaded the factory image multiple times, but Windows 7 doesn't recognize it and Winzip tells me that it can't read its header (whatever that means). Is there a known issue with this?
Yeah, that's probably because its a .tgz (compressed tar archive) type of file.
iowabowtech, was spot-on...7zip
or even Winzip
should be able to understand its format (and probably a few dozen other archive utilities, too).
Try one of those utilities.