No kidding? Wow. If I was the manager, I'd be like:
"Oh, yes sir, that is a known issue- Thank you for bringing it in promptly so we can address that. We do have a re-fit package available for that, the R.I.D.E.M.E. kit. I just need to take that into the clean-room so I can properly apply the upgrade..."
<goes into break room>
<comes back after 15 seconds of Quality Time with a Red Sharpie>
"There you go sir, than you very much for being a Verizon customer!"
(Red Improvement Device Everyone May Enjoy)
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