just spoke to them again in a more relaxed voice and they explained that they also use amazon as a price guide! they, however, look at the prices of nearly new/reconditioned, not brand new. I then asked them about a different handset and they said they have nothing in stock of similar value to offer. mentioned the sensation to them and they said i can either wait for the desire hd/sensation to come back in stock (could be days/weeks/months!), or i can have the cash now.
cheapest 'new' desire hd is £285 on amazon. don't fancy playing with ebay cause i've been messed around in the past. just sent a message to the amazon seller to find out whether the handset is in fact brand new. if it is i will then ask them to pay me 290 not 268 and get that one.
i therefore continue with the old nokia.....STRESS!!!