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Old January 6th, 2012, 11:13 AM   #18 (permalink)
ckar's Avatar
Join Date: Feb 2010
Location: San Diego
Posts: 105
Device(s): HTC One
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I had the exact same problem this morning. The tech had me hold down the down volume rocker when the phone is on the white HTC screen. It then goes to a white screen with little Androids on the bottom. We ended up using the volume rocker to scroll down to Factory Reset and selected it with the power button. The phone is now fresh and working. We'll see what the next few weeks hold! I am considering running through the CDMA process outlined above, even though the phone is working normally now...
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