Ok folks I went to my local store yesterday and this is what I found out:
1. there is a sensor on the top left hand side of the front of the phone. If you have a screen protector and it is bubbled up, this can cause the phone screen to turn off, hence the inability to answer or finish a call
Fingers near or on top of this sensor, even shadows can cause the phone's screen to turn off as well...
2. If you turn off your phone at night before going to bed and leave it charging, there is a chance that you (we) can get 20% more battery life. I used to leave my phone on charging during the night, as I was using the alarm in it to wake me up, this only causes charging to be on a loop and apparently its what causes the phone to not charge completelly.
3. Email synchronization issuees have to do with microsoft outlook or gsync maybe even gmail. My emails are being forwarded automatically to gmail for some reason and I still have not been able to find the choice to not forward those emails...
4. version 2.1 is supposed to take care of a lot of issues for our phones, including the ability to maybe, just maybe delete and uninstall software that comes with the phone, battery life issues, and other problems...
so stay tuned...