Then your recovery is not working/not installed
Here I've uploaded the recovery and the etotalk.apk needed to install it
Download u960 recovery.7z
to root the phone (if is still unrooteed) I used
Just google for it, it works with just one click and one phone reboot.
P.S. the zip file name is u780 and not u960 (my bad, I'm in hurry)