I have been a multi-line AT&T/Cingular/CingularOne customer since 1999. After going round and round on the AT&T website to make a simple comment/complaint, for which there is no easy way to accomplish this, I want to express my total displeasure here in this forum with the throttling of my download speed to that of dial-up. I'd like to point out the fact; I've been patiently waiting for a usable true 4G network, still waiting. Guess that's not happening but that is what I have been paying for since I renewed with AT&T. AT&Tís network performance is poor! When I renewed my contract for two Atrix 4G phones both with unlimited data, I have found, at best, AT&Tís download speeds were only 1/3 to 1/10th of what I get when I connect to my Mi-Fi with Verizon.
AT&T claims 2 GB puts me in the top 5% of users and because I use so much it gives them the right to reduce speeds to that of dial up until my next billing cycle.
On principle, I wonít be switched from my grandfathered unlimited to tier pricing. I feel as if I have been overpaying for years on unlimited plans and not using it. Now that Iím finally utilizing the data usage on my Atrix phone AT&T is changing the rules to suit them. Your current fee for UNLIMITED is $30.00, but when I hit 2GB you throttle my usage to dial up speed and making it useless, but a 3GB plan cost $30.00 and is not subject to the slow dial up speeds at the 2GB mark.
Think not of the 5% you will lose with your actions. AT&T do you realize the 5% have more than one line. Like me I have three now with a plan of purchasing 2 more in the near future. These lines go with me when I leave, so in reality you will lose 5 lines not one.
You broke the unlimited data contract: basic bait and switch, and the implied data speed I was told I would get when I renewed.