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Old February 26th, 2012, 04:34 AM   #1 (permalink)
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Default Dialer crashes despite Factory Reset

I can't believe we've effectively got a brick after less than one week of getting a ChaCha

It's stock factory, kept simple as possible for Granny to use. Then last night system update 2.3.5 was offered so we took it OTA. Everything seemed to go OK and got back to the desktop - but now doing anything that runs the dialer (pressing green button, or keypad or running the phone app) causes the error message:
The process android.process.acore has stopped unexpectedly. Please try again
So it's no longer usable as a phone. Googling this error message shows it's a wide-spectrum error that crops up on numerous platforms (not just HTC). However, while it seems to be associated with upgrading to 2.3.5 it also implicates trouble with certain entries in the contacts database. None of the wisdom people were trading was really any use to us though.

I just decide to clear the flash card and do a factory reset thinking that should at least get us back to a working phone as it came out of the box. Amazingly it didn't. The dialer crash persists. How the heck can such "innocent" use of a brand new phone get the user in such a mess? It took ages to talk Granny into having a "Smartphone". Now she knows that she knows best
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