I have resolved my issue.
I have copied the following files to windows/system32 which the installation process did not install from programs/htc/htc drivers/vista_x86.
Androidusb.sys
htcdiag.sys
WdfCoInstaller01007.dll
One the PC was rebooted, and my Hero connected, Windows Vista instantly recognised the phone.
I suspect the same is affecting win 7 and 64bit users.
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