Originally Posted by jefft54
Edit: Rezound arrived today and surprise, it's a refurb, someone else's crapped out phone, no beats (i have my own, not the point) and no battery (bought extended online, also not the point) but they did end up sending me 2 back covers. There is something seriously wrong with wireless companies.
Yes the wireless companies do not care. Sucks big time. Unfortunately you will not received a new phone as a replacement. They will only send you refurbished units.