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Old March 8th, 2012, 09:53 PM   #5 (permalink)
SimsDelt
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Join Date: Aug 2010
Location: Bremen, Georgia
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As of 5:56 PM today I had not received a phone call from a "manager" and called back in when I finished dinner around 8:00. I spoke to a CS rep who immediately put me through to a supervisor. After I spoke in depth with him he assured me I would receive a phone call from his manager between 9:30 and 10:00 PM EST. At 10:47 PM EST I have not received a phone call from anyone. I just got off the phone with customer service again and was told the CSM (Call center manager) was gone for the evening. That I needed to call help desk the morning and they could put me though. I was also given the web address and instructions how to get the corporate telephone number.



At this point I have moved from frustrated to angry. I have been nice and cordial to everyone I have talked to, but it seems I am just being lied to.


3 Promised calls from Verizon. 3 Calls never made. This is not customer service at all.
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