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Old March 14th, 2012, 01:46 AM   #7 (permalink)
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This is really frustrating for me, talking to the the Samsung Service guys. They have asked me to keep my phone under observation.

When i tell them the problem happens intermittently every2-5 days still they insist on keeping the phone under observation for that long just to see what I m saying is true..?! and without even providing a replacement phone.
He also went on to say if the problem doesn't reoccur under their observation its not a problem!
Why would i even bother look at their face if they had sold we a non-defective phone in the first place!!! I have come there wasting my time cause there for a problem and they just cant acknowledge it..
The phone is under test w/o a sim, w/o a data connection, no receiving and making calls. How would they even able to reproduce the problem!

I will be visiting them again on Thursday/Friday. I hope i don't have to lose it again there..

Samsung's set very low standards of customer service.
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