I got my update at 1:45 am Friday morning. I was using my phone and briefly saw the arrows in the left corner but did not get the update. This happened a couple times. I think my using the phone interrupted it.
I finished what I was doing and robooted the phone and got the arrows and left it sitting. It downloaded and I got the pop up and clicked go. It gave a progress bar and rebooted and voila update.
If you have seen the arrows but did not get the update try rebooting and leaving the phone alone. It seems like it may not download the update if you are using the phone at the time.
If you called to check your imie number and they didn't help you (happened to me once) just call again. You will most likely get someone else. Keep trying until you get someone who knows what you are talking about. If they have the wrong number on file you wont be able to get the update most likely. If you exchanged the phone for any reason or won the phone the number on file is probably wrong.
I think they wont push it to you just because you request it but the system seems to be pushing it out at all hours.
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I have come to the conclusion that most of life's problems are caused by individuals with insufficiently torqued operator main head bolts.
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