I did another 3 factory resets but they didn't work - btw after the first factory reset the original wallpaper (of a person) was replaced by a picture of what looks like a Spanish type villa on a street i presume this is the default background on the phone)
BTW i have no sim in the phone would that effect the factory reset ?
Won't flashing a new firmware delete the photos and video on the internal storage? if so i cant do that.
thanks for your continued help