ill give the flashing firmware a go (no samsung service centre near me)
I'm based in the "Rep of Ireland" and the phone is locked to the following network "Meteor"
re the photos / videos on the internal memory of the phone. Really?? I got the impression if you flashed the phone that all the photos / videos would be deleted on the internal memory. - if ur 100% sure it wont then by all means lets try it.
thanks in advance once again