breelligerent

I went to the verizon store. My Eris mounted just fine on every single computer in the store, so the store manager told me to bring in my laptop so he could see what was going on. Long story short: they reformated my SD card (didn't fix it), replaced the SD card (still wouldn't mount), and replaced the entire phone. The brand new phone wouldn't mount. The store manager's Eris would mount on my laptop, but not mine. He had me uninstall HTC Sync and delete the drivers, then the drivers wouldn't reinstall. He called tech support and the had no answers for him. They sent me home when my laptop battery died and told me to "do more research".

I'm at a loss. It can't be the Eris or SD card because the brand new phone wouldn't mount either. It can't be my laptop because 2 other Erises can mount to it. Any suggestions?