Update: found out that the extra server info is because he's trying to set up the account as a generic mail account.
What happens when he tries to add the ActiveSync account is:
Thoughts on that? That is the real issue... setting it up as generic mail via exchange isn't going to work very well.
I go through the manual setup for EAS and it accepts all seetings but it gives a weird sync error that wants you to activate the exchange server policies that we have, when you click ot activate it does notihng and just sits there with sync issues