Quote:
Originally Posted by mobileme2
My experience with the Behold 2 really has been a huge disappointment.
|
Entitled to your opinion, that's fine.
Quote:
Originally Posted by mobileme2
ike many others, I looked forward to this phone and the promise, i.e. hype, of Android.
|
I'm confused. What about this phone is keeping you from the Android experience? What can't it do that others aside from the N1 and Droid can?
Quote:
Originally Posted by mobileme2
The Behold 2 "Experiment" by Samsung and T-Mobile has just opened my eyes to the plain fact THEY HAVE NO INCENTIVE TO UPDATE A RELEASED PHONE.
|
Untrue. They've already said that the BH2 will receive 2.1. And of course there was the leaked info from Androidandme.com that every Android phone will be upgraded. Also, remember the brand new fancy commercial Samsung did on the BH2? Do you think they'd drop millions in advertisements if they had no plans to keep it going for the future?
Quote:
Originally Posted by mobileme2
One of the main tenets of Android was supposed to be this open source, anyone-can-update-your-own-phone mantra; hardly the case from what I have read in the forums.
|
Clearly you weren't reading these forums. This forum is littered with how-to's regarding customizing your phone. Rooting or not, the phone is just like any other Android phone and can be completely customized to your tastes. And yes, it is open source. Where do you think the apps come from? Go find me a rooted iPhone that hasn't been destroyed.
Quote:
Originally Posted by mobileme2
This product was way over promised by T-Mobile and Samsung.
|
It's still being advertised, as mentioned above. They have high expectations and good intentions for this phone. Many Samsung reps have relayed this info to many TMobile reps. It wasn't "over promised" in any way. It was hyped just as much and no less than every other Android phone.
Quote:
Originally Posted by mobileme2
I had worse reception at home, more dropped calls, consistent-random reboots with the Behold 2.
|
What does this have to do with the phone? Did you ever consider doing some research on the causes of this? If you had bad reception from the beginning, you should have either A) asked for a replacement to see if it was indeed the phone or B) taken it back in exchange for another.
Quote:
Originally Posted by mobileme2
Never has there been clear and consistent GOOD customer service, neither from Samsung nor T-Mobile; service reps with no clue this phone was even an Android based system, no idea if any updates were coming out.
|
Not everyone that works in a company will be knowledgeable of upcoming changes to their products. It takes a while to get down the pipeline. Their job isn't to provide you with unreleased information. In regards to TMobile's customer service, I direct you to J.D. Power & Associates:
T-Mobile USA Repeats Highest Ranking in Wireless Retail Customer Satisfaction by J.D. Power and Associates
Quote:
Originally Posted by mobileme2
I have cut my losses on the Behold 2; I sold it and am awaiting a move to Verizon.
|
Fair enough. Thanks for letting us know.
Quote:
Originally Posted by mobileme2
My $0.02 is to sell your phone on Craigslist or Nextwork.com (that is how I unloaded mine) or some other similar site. That is the only way to send a message to Samsung and T-Mobile; flood the street with used Behold 2's thus, reducing any incentive for new/current customers to but a new Behold 2. The simple responsible thing we can all due here is attempt to educate other consumers to, what I would basically say is a product, Behold 2, not ready for market and services from T-Mobile/Samsung, not ready to support their customers post-purchase. |
You do realize that you're in a forum where we actually like our BH2, right? This is a great place to make your phone better until Samsung and TMobile push 2.x to our phones. You are correct in that if no one buys a product, they will make a change. But people do like this phone and as people have already mentioned, it is one of the top Android phones aside from the N1 and Droid.
Quote:
Originally Posted by mobileme2
I will NEVER buy another Samsung product, again. I will soon be leaving T-Mobile after over 9 YEARS as a customer.
|
Cool. Nothing wrong with that. Hope you find what you're looking for!