To it's customers!!!
This is not an isolated issue, it's network wide. There's another post on cricketusers.com that I'm on...
Their idiotic firmware update has messed up Mercurys all over the US and they're lying to their customers telling them it's not the update, it's an outage, it's your settings blah blah frickety blah... They've even got employees in the forums spreading misinformation. I've been with Cricket for almost 12yrs but I'm beside myself with the lack of customer care they're giving this issue.