I got a call today from Ursula at VZW. She actually called me back when she said she would! Anyway, she wanted to let me know that the "outside team" reinstated my $20 Talk Text plus Data promo on May 4th. She said that if they didn't make it retroactive to April 19th when the bill comes, call and ask for a $20 credit. So, I'm really happy now, and I know that when I upgrade our other three lines, I will call VZW to have them do it, not Best Buy.
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