I had a similiar problem with my Samsung YPP2, it was incredibly annoying. You had to move the jack in one direction so that it made contact with something inside the plug, don't remember exactly what it was. Have you tried doing this? I sellotaped mine to tug in that direction until I got a replacement, so maybe this would be useful as a temporary solution, i'd still send it back, of course.
Stupendo, I imagine so. Just phone that then try and follow in the general direction of 'phone issues' or something to that effect. You might be able to get through to customer services, too.
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