Quote:
Originally Posted by scottmbolt
^^Wow I just lost all respect for this arse.
You need to speak up, go back to the store, demand answers, and tell them you want a new phone or your out. I would be just as mad if I were you, because I know how shitty refurb phones can me. I have dealt with three of them in my life, and their quality is definitely lower than a brand new phone.
You need to raise holy hell with Sprint... both at the store and via call centers.
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I actually thought it was quite funny. Anyway, the phone wasn't new by any means when he took it in. IT was used, refurbs are fine and a lot of times they are 30 day returns. Its really not a big deal.
If the refurb had physical damage of any time or any problem with the speaker etc.. then I mean yeah bitch, but you guys are some dramatic folk around here.
Quote:
Originally Posted by Xandria
Don't even bother with the store. Just call Sprint directly. Tell them you need this issue resolved during this phone call or you need to cancel your account. This will get their attention. You CAN and WILL get a new phone from a service rep manager.
I had issues with a Palm Pre and even more issues with the second Palm Pre they gave me to replace the "lemon" I got the first time (don't ask!!). However, the employees in the store would do nothing for me saying they already replaced one Pre and would not replace it again, and would not let me trade it for a Hero. When I told the employee at the store that I would cancel my Sprint account if he could not help me, he said, "Well, that is your choice." I went home and called Sprint, spoke with 3 reps who couldn't do anything for me. The third rep told me I HAD to go back to the store. I said that I am never going back to that store and if he couldn't help me, I was done with Sprint. The fourth person they transfered me to replaced my Pre with a Hero. New phone shipped to me within 2 days. Pre sent back to them via UPS with Sprint paying for all the fees.
My theory is this: The people working at the stores are employees paid an hourly rate. They are NOT invested in Sprint's success, or lack there of. If Sprint goes down, they just move on to the next retail job. However, the managers at the call centers are fully invested because this is a "career" to them. The more happy customers they have, the bigger their bonuses, raises, promotions, etc. will be.
I have been with Sprint for 5 years and was fully ready to dump them because of the trouble I had, and the lack of help I was getting, with the Palm Pre. I didn't WANT to leave Sprint, but I would have if my issues were not resolved.
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and you...
You were obviously fishing for the Hero trying to get a free upgrade. You cant deny that. Plus you tell that story with no detail, what made your second device a lemon. You cant make generalized statements like that with no reasons, it makes for a incredible bias read.
I have worked in a sprint call center for advanced level support. The people and managers including are just as miserable. The only difference is when they place you on hold they turn around and talk shit about you to their coworkers. 100% true. At the store they just wait for you to leave.
Anyway, it was a terrible job with terrible management filled with drones that obviously barely had a GED and no ambition to go anywhere. Management in customer service and even technical support was basically decided by seniority, been there 10 years? welp next in line--regardless of skill or ability. The problem is, when a company gets as large as Sprint, many things just stay broken.
When they answer the phone you are just another pain in the ass to them and would rather not have to talk to you. I witnessed this first hand for 4 months. The problem is the people that YOU would actually need to talk to to make permanent changes good luck ever speaking with them. Even as an employee, have any ambition, ideas, problems you are not heard.
and in case anyone is wondering, no I wasnt fired, working for that place was a vortex and quite depressing. I quit.