Originally Posted by charleyrich
I just got off the phone with HTC support after asking the "ice cream sandwich" question.
The operator told me it will never be supported on this phone (MyTouch 4G Slide). His reason why was that "it will corrupt the phone". Obviously, a ridiculous answer. I made it clear that I wasn't going to root it and upgrade, but instead wanted a supported release from HTC. Same answer.
I asked the operator if the phone was obsolete? He said yes.
Not happy answers from HTC. I purchased the phone only two months ago.
I worked for years directly with the internal network engineering department of one of the major wireless companies in the US. Not one of the front line phone support reps had a clue what was going on in the engineering department or any idea what the company would support in the future. That information was tightly controlled with non-disclosure agreements and restricted distribution of documents.
This rep's "corrupt the phone" comment makes it clear that he doesn't have a clue how software and firmware work on a smart phone. It is almost assured that he has no idea what HTC's plans are for future releases either. Until HTC decides officially whether to upgrade your handset and publicly announces it neither will we.
BTW - I've read in various places that HTC's Honeycomb upgrade strategy was a disaster for them and they've decided to go much more slowly with ICS.