I bought my Samsung Galaxy Attain from Metro PCS on three weeks ago. Loving the phone. On thursday I was playing around with it, put it down on my desk and put my wallet on top of it. An hour later, I took my wallet off and picked up the phone, and the screen was cracked in half with a lot of distortion - I didn't drop it or put anything heavy on it or anything. My wallet weighs like 2 oz. I was like (BAD WORD)!!!!???
Took it to Metro PCS the next day and they're like "The screen is cracked. We don't cover this." And I'm like, "The screen just cracked by itself." And they're like "Riiiiight...... Have a nice day sir (liar) we don't cover this." So here I am with a brand new cracked $250 brick. And nobody believes me that the screen just cracked by itself.
Took it to another Metro PCS store and asked the guy "If I had purchased insurance for this phone, would you have replaced the phone?" And he said, "Insurance on this phone would have cost you $5 extra per month, and we would replace it. But we would charge you $99 as a deductible." I was like, "(BAD WORD)So your insurance is a scam then?" And he said, "No, all insurance has a deductible sir." Then I was about to suck it up and buy a replacement LG Connect for $300.. until he said that there would be an additional $15 charge to "upgrade" on top of the fact that I'm shelling out another $300 three weeks after spending $250 on the cracked Samsung. I said, "Upgrade?? I'm getting (BAD WORD) up the (BAD WORD) here trying to buy a replacement phone at full price, and you sucker punch me with an upgrade fee? This is not an upgrade." I walked out really angry with MetroPCS.
By the way "SIR" in customer service language means (BAD WORD). And "have a nice day" means go (BAD WORD) yourself. And "can I help you with anything else" means, get lost, I just want to collect my $8 per hour and go home. This is what I've learned from Metro PCS.
Then I called Samsung said their technicians would take a look at it if I sent it in. But I can't because I run my business on this phone and MetroPCS will not give me a loaner phone - so I can't be without a phone. They want me to BUY another one!!! So I'm basically using a bricked phone where I can only see half the screen to make phone calls. Can't see texts or web pages.
My last resort was calling American Express (which is what I used to buy this phone). They have a policy which covers electronics from accidental damage or vandalism within the first 90 days of purchase. So the claim is in, and they will most likely replace the phone.. Thank God for American Express. So I'm waiting to hear back from them.
Just wanted to share my MetroPCS experience with you guys and see if anyone else had the same problem with the Galaxy Attain spontaneous screen cracking problem. I can't be the only one.
If Amex covers my phone I'm probably going to buy an LG Connect and try that out. I was totally happy with the Galaxy Attain before it broke, but I just don't trust these flimsy suicidal LCD screens.