Originally Posted by infoman

In Googles defense this is a common practice, even with dealing directly with Tmobile. I have purchased "brand new" phones from the carrier. 5 days later it was sent back and replaced with a refurbished unit. I raised concerns about it, however it really is the way things are done. Your options are return for refund in the 14 day window or live with it. It sucks but is more of a psychological thing than anything else. The refurb worked better than the new one!