sprint pulled the same crap on me with my pre. i wasn't able to hear people on phone calls, and they weren't able to hear me. took it into a sprint store, and they had no idea what was wrong with it. i had had the phone for 35 days (barely over the 30 day period they allow for exchanges for new phones), so their solution, instead of looking into fixing it or what could be causing that problem, was to give me a refurb phone. the first one they give me had a cracked screen. second, the slider was way too loose. and the 3rd, i can't even begin to name all of the problems.
i tried to tell them that this was their fault b/c their store was not educated on the issue with my phone (all that was wrong was it was stuck in headset mode). instead, they take the lazy route and give the refurb. i don't care if people say the refurbs are good phones - they are not. i had nothing but problems with them. i'd keep bitching to sprint, but i honestly doubt it gets you anywhere. all they did for me was reset my eligibility, and i had to buy another phone - the hero (which i love).
good luck with whatever route you take.
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