Quote:
Originally Posted by Bill
Just Curious, how so?
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let's see... after requesting a return for refund (I shipped back my 1st Nexus, in box, with everything original in it)... instead of refunding me, they sent me back Nexus in a generic box, no battery, no accessories, no documention, basically nothing... so had to return that... then they said 2 weeks to get a refund... it took OVER 7 weeks to get it... saying it was Google's issue... then Google saying it was HTC's issue... took a gazillion phone calls and ultimately threats of legal action combined with the last phone call demanding this get resolved before I got off the phone.... took my persistence, along with finally a Google customer tech that cared enough to dig deeper and contact HTC directly, to get it resolved...
imo, HTC is the worst company i've ever come across in regards to customer service... they plain effing suck.... maybe in other countries it's better (the UK guys seem to have very good HTC support)... but here in the US... HTC support is an effing JOKE.... I never say never, or at the very least I know I shouldn't, but trust me... my Nexus is the LAST HTC device I'll ever buy... I'm using now, only because there is currently nothing better out there for T-Mo.... as soon as there is... goodbye HTC device.... I sure hope Google partners with someone else for the Nexus Two... because I am DONE with HTC...
/rant
