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Old June 2nd, 2012, 04:48 PM   #9 (permalink)
VeRawr
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Join Date: Jun 2012
Location: Oklahoma
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Default Same Problem with Samsung Gravity Smart - Cannot Accept New Text Messages

Hello there, I recently purchased a Samsung Gravity Smart from T-Mobile on their $50 a month unlimited no-contract plan, and it appears I'm having a very similar problem to the OP. I've spent at least an hour and a half on the phone with technical support from T-Mobile, and am not satisfied with their responses. The first guy I spoke to was very helpful and walked me through just about everything possible, and was calling the manufacturer to speak to them about it when the phone was disconnected - despite him having my callback number I did not hear from him again. I decided to give it a shot a couple of hours later, once I had the time to do so and got connected with a different guy who initially tried to get me to do the same exact things, but I quickly told him that I had already been through all that. His "solution" was to delete a few apps (and I literally had only downloaded five so far) to clear up space on the internal memory. I told him that this is not an acceptable permanent fix because it just means I cannot have any apps on this "smart" phone, because when I go to the Google Play store it has not yet given me the option to download onto the SD Card - it automatically goes onto the phone's internal memory.

Some things they told me to do:
Go to the Main Menu and select Settings.
Click on Applications.
Click on Manage Applications.
Select All.
Click the Menu button (the far left touch-screen built-in button) and select "Sort by size."
When you do this it will show you which apps are the largest, generally Facebook is the largest app if you use it.

The representative told me to click on Facebook and try to "Move to SD card" but, alas, it was far from this simple.
I actually went through every single app, and out of ALL of them, none of them had that option highlighted - it was grayed out.
It doesn't help that T-Mobile loaded this phone up with a bunch of crappy apps that I don't ever plan on using, thus taking up the internal memory before I even got a chance to touch it.

Another thing the rep told me to do was:
Turn the phone off completely.
Slide out the keyboard.
Hold down the power key and the letter T at the same time.
It brings up a "boot" screen.
Using the Volume buttons, select the option entitled "Empty Cache" (or something similar). This did not and should not delete any personal saved information that you might value.
Once this was done he had me restart my phone.

Another thing he had me do was remove my SD card and re-insert it to make sure it was reading it properly.

Again, NONE of these options solved the problem.

He also had me "essentially" delete the Facebook app by telling it to Uninstall Updates. This left the app with only a MB and some change as opposed to 11+ MB. However, in order to get it to work you have to re-update the app. He told me to try plugging my phone into my computer via USB and installing the Facebook app directly onto my SD card from the website on my computer, but in the visible folders there was no indication that it was either SD or internal.

I'm so ready to quit this phone and this company at this point.
The second guy I spoke to basically said his advice - to just delete a few apps - was the best he could do, and that unless there's some kind of update I'm stuck with it. This is totally unacceptable. I realize $159 for a non-contract phone is not "expensive" as far as those go, but it's expensive enough for me to get good service.

The second, ongoing issue I've had with the phone, and I'm not sure if it's T-Mobile or the phone itself, is reception. I live in an "okay" coverage zone, but I get 2-3 bars inside my house - which is surprisingly good. However, once I leave my house and drive less than a mile away (literally) I lose all service and signal even when I am outside. This shouldn't be happening, according to the T-Mobile reps, and I was told twice that this would be fixed and they would contact me with a resolution, but I have yet to hear back regarding this specific issue.
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