That is quite odd for the Electrify to do that. I've had the same problem with my Samsung Galaxy S, but never the Electrify. It could be that your husband received two bad phones back to back. Unfortunately the odds are extremely slim for that case, but it can happen nonetheless.
Try a 3rd phone and see if it works. If it doesn't, then by the lemon law he is entitlied to a new phone.
Hope everything works out!