Thread: General Dismal battery life?
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Old June 7th, 2012, 02:11 PM   #43 (permalink)
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Originally Posted by Zx5 View Post
So, can an exchange for a new unit be done with VM or should it be with the online retailer the phone was purchased?
I had no trouble at all exchanging my Elite at Best Buy. I just told them it was defective and we did a swap. Easy.

Originally Posted by Zx5 View Post
If I bought a second phone and then returned the first one when I got it, are there any issues with VM in changing the account over to a new phone? Thanks for any info.
Virgin Mobile makes it really easy to swap phones. Just go their website, login, click on the "Phones, Apps, and More" tab and click "Swap Phone" on the left side of the screen. All you need is the new phone's Serial Number (ESN or MEID) and they walk you through it. This process will auto-magically deactivate your old phone. You'll still probably want to do a factory reset on it to wipe out any personal data, though. (But deactivate your Google Wallet app *before* you do the factory reset!)
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Last edited by sheltrk; June 7th, 2012 at 02:13 PM. Reason: Google Wallet addendum
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