Originally Posted by benslgdroid
Did you root your phone
Originally Posted by jimenezla
it is not
Try a hard reset of your phone. This will wipe all of your user settings and set the phone back to stock, but it will not wipe anything saved to your SD Card.
- Turn the phone off.
- Press and hold the following keys for over 5 seconds: Down Volume key + Home key + Power key
- When the power turns on, release these keys.
- Follow the on-screen instructions to reset your device