Quote:
Originally Posted by Wisdom
Yeah, every time I asked my verizon rep a question, they referred me to phonescoop. Was kind of annoying. Wondered what they were getting paid for if a free site could provide more info than them. Imagine that :-)
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The way it worked for us was that we only had so much information that was available in customer-facing documents. We often had more information but we weren't allowed to directly provide that information or those sources to the customer.
However, a lot of it was available on Phonescoop, so we could direct customers there to get information we knew they needed to know but were not able to provide.