Originally Posted by willow15
I would completely agree with your comments about there customer service, utterly s*^te. I have also just spent an hour trying to get this sorted as my phone also does not have the 'software update' option in settings. The fifth person I spoke to was apparently someone from Samsung who said the updates were going out in batches. He didn't know about the software option in settings and I have serious doubts he was actually from Samsung.
I will be phoning again tomorrow to get this sorted, will let you know what happens.
How many people here who are on Orange have the software update option in settings?
Which number did you use to contact Samsung jojo2007?
You can find the number on the samsung webpage.
I spoke to Orange again and I am getting a brand new Handset tomorrow. If you have bought your phone online make sure that you tell them to send you a new handset before you had the phone longer then 14 days.
I got so p.........ed off in the end that i told them either send me a new phone or they can have it back, that seemed to help. lol
Let me know how you get on