Originally Posted by ANM8
I don't know if yours is a BRANDED orange handset or not but mine defo is and seems to be missing some options that a generic handset has. I was promised by orange when ordering the phone it would be a generic handset, so after a long call to upgrades and Tec support they finally agreed I should have been sent a generic phone, so mine is now on the way back to orange to be replaced with the generic one I should have got in the first place.
Have you got your new phone yet? And has it got the right settings menu?